If you don't receive your package for a long time, please contact us, we will help you to solve the problem. There will be a 1-3 days difference of arrival time when shipping to the same country but different address. Our delivery time is estimated arrival time which is affected by several factors, so we can not guarantee. We will send you a new one or give you a refund.ħ. If there is a problem with your custom backdrop order, please contact us. The clarity of your custom backdrop depends on the image you uploaded. All custom backdrops can not be returned. If you need to return your order, you need to bear the return shipping fee.Ħ. But please do not worry, our computer print backdrops are of high quality.ĥ.
We do not guarantee the color is 100% as what you see through your display screen due to monitor differences. Once shipped, all orders' shipping costs cannot be refunded.Ĥ. We do not support refunds if you do not like the material.ģ. Please read our material description carefully before placing orders. Our material is microfiber which has been recognized by many photographers around the world. If you can't solve it, please contact us.Ģ. Due to the material, the fluff will have small scratches, which is normal, you only need to clean or iron it. Please try ironing and cleaning to remove. Due to folding transport, it is normal to have slight fold marks. If you need to cancel the order, we will deduct 20%-40% of your order value as a processing fee.Īll returns must be made within 20 days of receiving your merchandise.Īll backdrop, photo props, and studio equipment returns must be approved by Starbackdrop.ġ. Please read it before placing an order, thanks. We explain the production time and shipping time clearly on our site. We can not cancel your order once the printing starts or your order has been shipped just because you don't want it suddenly or for other reasons. We can not return or replace your orders in case you ordered the wrong backdrop(wrong size, wrong picture, or anything not our mistake) by yourself. We can arrange a replacement (a new one of the same style). If your item arrives with production defects or flaws, there is no need to return it. ( We will not bear the cost of your return shipping fee.) We offer a $15 coupon for your next purchase.ģ. We resend a new order to you after you return the old one. （Our staff will ask for your backgrounds photo to check for damage or an error from us, please cooperate with us, thank you!)Ģ. If we send the wrong backdrop to you due to our mistake, please contact us. Because of the special nature of background products, we cannot make a second sale.
We don't accept any return if our items have not been damaged when you get them. If have any problem please contact us by Email: strives to provide the highest quality products in the photographic industry. Please note, it's your own responsibility to find out about the import tax situation in your country. We will try to ensure the interests of our customers. The tariffs in Canada, Mexico, India, and Brazil are usual, and specific tariffs are regulated by the price of goods. We choose tax-included express in European countries, so you don't usually have to pay it. Our delivery time is an estimated arrival time which is not guaranteed.
We usually ship orders via DHL, TNT, CNE, UPS, FedExįor most countries in North America and Europe, the expedited shipping time is about 3-6 business days the standard shipping time is about 7-15 business days.įor countries in South America and Africa, the expedited shipping time is about 5-8 business days the standard shipping time is about 10-18 business days. The production time of printed backdrops is about 1-2 days for sizes 3x5 FT, 5圆.5 FT, and 5x7 FT, and about 3-6 days for other big sizes. The delivery time includes the production time and shipping time. Starbackdrop ship worldwide! We will notify you if there is an issue with filling your order. Custom Trade Shows & Promotional Events Backdrop
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